At [Belle Amours], we strive to provide a seamless shopping experience. However, we understand that circumstances may require order cancellations. This policy outlines the conditions and procedures for canceling orders placed on our website.
1. Requesting an Order Cancellation
– Orders can be canceled before they are shipped.
– To request a cancellation, please contact our customer support team at [support email].
– Provide your order number** and relevant details for faster processing.
2. Cancellation Time frame
– Cancellation Window: Orders can only be canceled within (24 hours) of placement.
– After Processing Begins: If the order has already been processed or shipped, cancellation may not be possible. In such cases upon receipt.
3. Refund Process
– If the cancellation is successful, the refund/replacement will be processed within [15] business days.
– The refund/replacement will be issued to the original payment method.
4. Non-Cancellable Orders
Certain orders cannot be canceled, including:
– Customized or personalized products.
– Perishable or time-sensitive items.
– Orders marked as “Shipped” or “Out for Delivery.
5. Order Cancellation by [Belle Amours]
We reserve the right to cancel orders due to:
– Unavailability of stock.
– Pricing or promotional errors.
– Suspicious or fraudulent activity.
– Incomplete/incorrect shipping details.
– Failure to meet payment verification requirements.
If we cancel your order, you will receive a full refund (if payment was made) and a notification via email.
We appreciate your understanding and cooperation.
